Ordering a prescription
Patients who are on long term medication, may order a repeat prescription without making an appointment to see their doctor each time. However, your doctor will still want to see you on a regular basis and you will be told how often you should be reviewed.
When you need a repeat prescription you can either:
- For Lifton - You can call the Dispensary Monday to Friday between 11:00 - 17:30 on 01566 784428
- Return the computerised prescription slip (right hand side of prescription) to the surgery, marking the items that you require and indicating which pharmacy you would like the medication to be sent to. If you do not have this, a slip is available at the reception desk for your to fill out your prescription request.
- Telephone your local pharmacy who may order your prescription on your behalf. Pharmacy numbers can be found here.
- Ordering Online - If you would like to use this option, you must complete the relevant paperwork beforehand. You will ideally need to provide two forms of identification, one of which must be photographic. You can collect the relevant forms from reception or download them below. The forms must then be returned to reception with your identification. Once we have received your application we will register your e-mail address and you will automatically be sent a unique username and password to enable you to access online services. If you would like to discuss the registration process or any part of online services please contact Jonathan on 01822 616199. Further information can be found here
There is an independent pharmacy on the premises to dispense your medication or you can of course take the prescription to any other pharmacy of your choice. Please allow three working days for your prescription to be completed.
Some patients can get free prescriptions. There are various reasons for this. For more information and to see if you are eligible please ask at reception for a HC11 booklet.
The majority of our prescriptions are now sent electronically from the surgery directly to the Pharmacy of your choice. There are however a few exceptions to this rule. The receptionist will always keep you informed.
We also offer repeat dispensing (more information below) to people who fulfil the criteria. If your GP feels you would be a suitable candidate for this they will let you know.
Usual Practice is for patient's to be prescribed a months prescription (28 days) at a time, however, if you would prefer to have an extended length prescription, please contact the surgery and we will arrange this for you.
Another option which is highly recommend is electronic repeat dispensing (eRD). With eRD, this means you can collect your medicines from the pharmacy at regular intervals up to 12 months without having to contact your doctor. More details are available from your pharmacy, this information leaflet or your surgery.
Please also watch the video below for an in depth explanation on eRD.
We have two prescription clerks at our Practice in Tavistock, Gaynor and Emma.
Their role is to support patients and the doctors with Medicines Optimisation (MO); a patient-focused, holistic approach to getting the best from NHS investment in the use of medicines. They aim to help patients achieve improved outcomes; such as how to avoid taking unnecessary medicines, how to reduce wastage of medicines and how to improve medicines safely.
They will also help patients in setting up electronic repeat dispensing to save ordering on a monthly basis and simply requires medicines to be ordered once every six or 12 months.
Gaynor and Emma support the running of the repeat prescription process and works collaboratively with our local pharmacies. They are happy to support patients and carers with non clinical medication queries. Should you wish to speak to either of them, please contact reception on 01822 613517 and you will be directed through to one of them. Please note that we do not accept repeat prescription requests over the phone.