Our services

Prescriptions 

Patients, who are on long term medication, may order a repeat prescription without making an appointment to see their Doctor each time. However, your Doctor will still want to see you on a regular basis and you will be told how often you should be reviewed.
When you need a repeat prescription you can either:

  • Return the computerised prescription slip to the surgery, marking the items that you require and indicating which pharmacy you would like the medication to be sent to.
  • Tavistock Patients - Telephone our dedicated prescription line at the Tavistock Branch on 01822 613517 dialing option two. Lines are open from 09:00-13:00, Monday to Friday.
  • Lifton Patients - Telephone the dispensary at the Lifton Branch on 01566 784428. Line are open from 11:00-17:30, Monday to Friday. If you would like your medication to be dispensed from the Practice you must live at least one mile away from a pharmacy and you must complete a dispensary form.
  • Order your prescriptions via GP Online Services. For details on GP Online Service please click here.

Please always allow three working days for your prescription to be completed.
Some patients can get free prescriptions. There are various reasons for this. For more information and to see if you are eligible please ask at reception for a HC11 booklet.

The majority of our prescriptions are now sent electronically from the surgery directly to the Pharmacy of your choice. There are however a few exceptions to this tule. The receptionist will always keep you informed.

Pre-Payment Certificate

Anyone who has to pay and gets more than 12 prescription items within 12 months, could save money with a pre-payment certificate (PPC). You have the option of buying a certificate for three or twelve months. Ring 0300 330 1341 to buy one over the phone using your credit or debit card or get more details.

You can also obtain an application form (FP95) from the NHS Business Services Authority Website at www.nhsbsa.nhs.net

Family Planning

A full contraceptive and family planning service is provided by doctors and nurses who are very willing to discuss all aspects and methods of contraception with both or either partner confidentially. This service is available to patients of any age or sex.

Emergency Contraception

Emergency contraception can be taken up to five days post-coital (after unprotected intercourse). An intra-uterine device (coil) may also be used under these circumstances.

It is very important that you call us sooner rather than later as the earlier you receive treatment the more effective it will be.

An appointment can be arranged by telephoning reception during normal surgery hours. Please make the receptionist aware of the urgent nature of your call.

Ante Natal Care

Patients are seen regularly during their pregnancy and are cared for by their midwife from the local Tavistock Midwifery Team. If a pregnancy needs to be overseen by a Consultant Obstetrician, appointments can be arranged. The majority of pregnancies are totally normal and in that event a Consultant would not be required.

Routine Pregnancy Care

If you are pregnant you can pick up a Pregnancy Pack from the reception desk which will be full of useful information. Inside you will find a form to complete which you need to hand back to the receptionist. Someone from the Midwifery Team will then contact you to arrange an appointment to see you at the Children's Centre.

Your midwife will see you at regular intervals throughout your pregnancy depending upon your needs.

Antenatal Parentcraft Classes are held at The Children's Centre, which is adjacent to the Health Centre from 30 - 32 weeks of pregnancy. Your midwife will inform you of the times to attend.

Child immunisations

The Practice Nurse immunises children under 5 years of age by appointment

Eight Weeks
Diphtheria, tetanus, pertussis, polio, Haemophilus influenzae type B (dtaP/iPV/Hib) Pneumococcal (PCV), Meningococcal B (men B) and Rotavirus.

Twelve Weeks
Diphtheria, tetanus, pertussis, polio, Haemophilus influenzae type B (dtaP/iPV/Hib) and Rotavirus.

Sixteen Weeks
Diphtheria, tetanus, pertussis, polio and Haemophilus influenzae type B (dtaP/iPV/Hib) Pneumococcal (PCV) Meningococcal B (MenB)

One Year
Haemophilus influenzae type B, Meningococcal C (Hib/MenC) Measles, mumps and rubella (MMr), Pneumococcal (PCV) and Meningococcal B (Men B)

Two to Six Years
Influenza

3 Years 4 Months to 5 Years
Diphtheria, tetanus, pertussis and polio (dtaP/iPV or dtap/iPV), Measles, mumps and rubella (MMr)

Girls Aged 12 to 13 Years Old
Cervical cancer caused by human papillomavirus types 16 and 18

Around 14 Years
Tetanus, diphtheria and polio (td/iPV), Meningococcal A, C, W Y and check MMR status

We strongly advise that you allow your child to have the injections unless there is a sound medical reason not to do so. Children who are behind in this schedule should catch up as soon as possible. Ask your Health Visitor for advice.

Adult Immunisations

Adult immunisations are available by appointment with a Practice Nurse in her normal surgery time.

Travel Immunistations 

We offer the full range of foreign travel immunisations, including Yellow Fever. However, you may need time to have a course (a series of vaccines works better if spread out in time), so try to come at least eight weeks in advance of your travel date. The Practice Nurse can give you up-to-date advice enabling you to make appropriate appointments.

You will need to complete a Travel Risk Assessment Form initially, please download, complete and return this form to us and we will contact you to book an appointment.

A charge is payable for some travel immunisations. Please see the notice board in our main reception area for the latest charges or ask at reception.

Following an NHS ruling, GPs are no longer able to prescribe anti-malarial tablets on an NHS prescription, the Practice Nurse can advise you on which type is appropriate and it can then be purchased at any chemist. The usual course is taken at least one week prior to travelling, during your stay and four weeks after your return. Make sure you give plenty of notice.

The most important measures to prevent malaria are to avoid mosquito bites. Use an effective insect repellent and in the evening cover yourself. While sleeping use mosquito coils or burners and impregnated mosquito nets.

In any hot country, it is important to protect your skin against burning following the Australian advice of 'slip' on a shirt, 'slap' on a hat and 'slop' on plenty of protective sun cream.

However, although travel immunisation is important to reduce all risk from travel overseas, it should be remembered that only 5% of health problems encountered by tourists are vaccine preventable. This is why it is important that all aspects of travel health risk are considered at your travel health appointment.

Cervical Smears

Smears are usually performed by the Practice Nurse or by the GP; the choice is yours. The test can detect cell changes in the cervix (neck of the womb), that can sometimes lead to cancer in the future. If changes are present, treatment is nearly always simple, effective and of a minor nature. Local policy suggests a smear every three years for women under 50 years old and every five years once you are aged over 50 years. We would especially encourage women between 25 and 65 years of age to have this done. Patients who have had a total hysterectomy do not need a smear. Ask your Practice Nurse if you are unsure.

Joint Injections

The Practice undertakes a variety of joint injections. Please discuss this with your GP.

Cryotherapy Clinic

Both Tavistock and Lifton surgeries have a liquid nitrogen treatment spray, which is especially useful for the treatment of hand warts or other small skin lesions.

At Tavyside this clinic operates on a self-referral basis. If you are confident that freezing might be the right treatment, you can book directly but please be aware that the decision to treat will depend on the type of lesion which will be assessed during the appointment.

At Lifton Surgery, please make an appointment with your GP for an initial assessment.

Minor Surgery

Tavyside (Tavistock) has a fully equipped minor surgery facility. This is used for removal of minor lumps and bumps and suturing of wounds.

Most of these procedures are done under local anesthetic. If the lump is of concern, then the GP will send the biopsy of to the laboratory for further investigation.

If you have any lumps or bumps which you feel can be removed via our minor operation clinic, please book in a routine appointment with a GP to discuss this further. If your doctor feels you require a minor operation, you will be able to book into have this procedure done at Tavyside.

Non NHS Services

There are several services, such as the signing of certain forms which are not covered under the National Health Service, such as:

  • Private Medical Certificates
  • BUPA and private insurance forms
  • Holiday insurance claims
  • Examinations for driving
  • Sickness benefit forms

 

You will therefore be asked to pay for these services. A list of charges is displayed in the waiting. Alternatively please phone and speak to the administration team to enquire.